FAQ

Frequently Asked Questions (FAQ)

General Questions

What kind of products do you sell?
We specialise in handmade lanterns made from polyester silk fabric and bamboo featuring bold colours and beautiful prints that are perfect for home decoration, balconies, and unique gifts. Our lanterns are available in various shapes and sizes.

Are your prints suitable for outdoor use?
Yes, our products can be used in outdoor spaces like balconies and patios. 

How do they light up?
Our lanterns light up beautifully using either fairy lights, bulb or energy-efficient LED placed inside, creating a warm and inviting glow.

Ordering and Shipping

How can I place an order?
Simply browse our online shop, add your favourite items to the cart, and proceed to checkout. It’s that easy!

Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.

How long does shipping take?
Local orders within Vietnam will take typically take 3-5 business days, while international orders may take up to 3 - 4 weeks. 

Additionally, the creation process may take between 3 to 10 days, contingent upon fabric availability, the total quantity of lanterns in the order, public holidays and weekends. You’ll receive a tracking number once your order is shipped.

Customisation

Can I request a custom design?
Yes! We offer custom prints for those looking for something truly unique. Just reach out to us with your idea, and we’ll work together to create your vision.

Can I choose a specific size for my print?
Absolutely. Most of our prints are available in multiple sizes. Check the product page for size options, or contact us for special requests.

Care and Maintenance

How do I care for my lanterns?
To keep your lanterns looking vibrant, avoid direct sunlight and excessive moisture. For outdoors, ensure they’re placed in a covered area to protect them from harsh weather.

Gift Options

Can I include a personalized message with my gift?
Of course! Add your message at checkout, and we’ll include a handwritten note with your order.