FAQ

Frequently Asked Questions (FAQ)

General Questions

What kind of lanterns do you sell?
We specialise in handmade Vietnamese lanterns made with steel, bamboo and either polyester silk fabrics featuring bold colours and beautiful prints or jacquard silk that are perfect for home decoration, balconies, and unique gifts. Our lanterns are available in various shapes and sizes from 30 cm to 80 cm. 

Are your lanterns suitable for outdoor use?
Yes, our products can be used in outdoor spaces like balconies and patios. We recommend keeping your lanterns away from the elements to extend their lifespan.

How can I pop up the lantern?
Your lanterns will arrive flat packed for shipping. Here's a quick and easy guide to help you get your silk lantern ready in no time! https://hoianlanterns.online/blogs/hoi-an-lanterns/how-to-pop-up-your-vietnamese-silk-lantern

How do the lanterns light up?
Our lanterns light up beautifully using either fairy lights or a single socket lamp cord and switch using an energy-efficient LED placed inside, creating a warm glow.

Will the colours of my product match exactly what I see online?
We do our best to ensure our product photos accurately represent the colours, but due to variations in the printing process, slight differences may occur from batch to batch. These small variations make each piece unique and add to the rarity and charm.

What shape lanterns do you sell?
We offer nine different shapes, we created a blog to help you decide which shape is best for your space. https://hoianlanterns.online/blogs/hoi-an-lanterns/exploring-silk-lantern-shapes

How do I know which size to choose?
With such a wide range, choosing the right size can be a bit like finding the perfect piece of a puzzle. Don't worry; we've got you covered! Here is a blog on all the different sizes available: https://hoianlanterns.online/blogs/hoi-an-lanterns/guide-to-vietnamese-silk-lantern-sizes

Ordering and Shipping

How can I place an order?
Simply browse our online shop, add your favourite lanterns to the cart, and proceed to checkout. It’s that easy!

Do you offer international shipping?
Yes, we ship worldwide. Shipping fees vary depending on your destination.

How long does shipping take?
Local orders within Vietnam will take typically take 3-5 business days, while international orders may take up to 3 - 4 weeks. 

Additionally, the creation process may take between 3 to 10 days, contingent upon fabric availability, the total quantity of lanterns in the order, public holidays and weekends. You’ll receive a tracking number once your order is shipped.

Customisation

Can I request a custom design?
Yes! We offer custom prints for those looking for something truly unique. Just reach out to us with your idea.

Can I choose a specific size?
Absolutely! We offer lanterns in various sizes, from smaller options like 10 cm and 20 cm up to 1.5 meters. For further information we created a guide to lantern sizes: https://hoianlanterns.online/en-sg/blogs/hoi-an-lanterns/guide-to-vietnamese-silk-lantern-sizes

Care and Maintenance

How do I care for my lanterns?
To keep your lanterns looking vibrant, avoid direct sunlight and excessive moisture. For outdoors, ensure they’re placed in a covered area to protect them from harsh weather.

Gift Options

Can I include a personalised message with my gift?
Of course! Add your message at checkout, and we’ll include a handwritten note with your order.