Shipping policy
All lanterns are made fresh before being shipped. Depending on the availability and size of the order, it could take up to 3 to 10 business days to create the lanterns. Your order will be confirmed via email within 48 hours. As shipping is calculated by weight and size, the lanterns may be packed separately and arrive in different packages.
Delays might occur at customs and customs fees may apply. Any additional customs fees are the responsibility of the customer and Hoi An Lanterns Online are not liable for these charges. The customs tariff "HS" harmonised system code is 9405.50 (non-electrical lighting fittings) and the country of origin is Việt Nam (VN).
Q: HOW LONG DOES IT TAKE TO SHIP MY ORDER?
A: We use Việt Nam Post (https://vnpost.vn) for all our deliveries. Local deliveries throughout Việt Nam average shipping time is 3 to 5 business days and International is between 3 to 4 weeks (21-28 business days) depending on destination. Once the items are shipped from our office in Hoi An, Việt Nam you will be updated as the order is fulfilled and sent, via email.
Q: WHAT ARE THE SHIPPING FEES?
A: There is a local shipping fee of USD $5 for orders shipping inside Vietnam, and an international shipping fee of between USD $10 and USD $50 based on the destination country zone for orders outside of Vietnam.
The local shipping fee is waived for orders over USD $20, and the international shipping fee is waived for orders over a certain threshold, determined by the destination country shipping zone.
The zone and shipping fees for all destinations can be found on the promotion details page for each destination.
Q: IS THE SHIPMENT INSURED?
A: For international orders there is an optional shipping insurance add-on available in case your lanterns get damaged in transit. It is provided through our shipper at a rate of USD $10, and can be selected during checkout for extra peace of mind.
Q: WHAT IF THE ITEM I ORDERED IS NO LONGER IN STOCK?
A: If the fabric needed to create a lantern you have ordered is no longer in stock we will contact you with alternative options before we start to make your lanterns. If you decide not to wait for the product you ordered we will fully reimburse your purchase.
Q: WHERE DO WE SHIP TO?
A: We ship internationally to most major destinations and countries. If you are remote and are not sure we can reach you, please get in touch and we can confirm if we are able to deliver to your location.
Q: WHY DOES THE PRICE UPDATE WHEN CHANGING THE DESTINATION COUNTRY?
A: Due to the wide variance in international shipping costs we maintain seperate price lists for each destination country we service in order to provide everyone around the world with the best possible prices. The further away a lantern has to travel from Vietnam the more expensive it gets.
Q: IS THERE A DISCLAIMER THAT I NEED TO BE AWARE OF?
A: Hoi An Lanterns Online and all associates are not liable for loss or injury as a result of shipping or use of any of the products sold on the store.
Q: WHAT IF I NEED MORE INFORMATION?
A: Please, get in touch if you need more information: hello@hoianlanterns.online